You can give routine messages for the District Nurses, Health Visitor and Midwife to the surgery receptionists, who will pass them on during the day.
How you can help the appointment system run smoothly:-
- If you cannot attend your appointment as booked, please cancel it, as then somebody else can be seen.
- One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
- When arriving at the surgery for your appointment, always enter details on “patient check-in” monitor
- Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
- If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
- It can sometimes help to have a partner or friend with you.
- If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
- Appointments may not be required to have insurance forms completed or renewal of sickness certificates. Please ask at reception
- If you would like a chaperone please speak to reception prior to your appointment.
- Sometimes good health advice can help patients deal satisfactorily with their own problem and make an appointment unnecessary.
You can get advice from:-
- The NHS 111 Service.
- The community pharmacist at your local chemist.
- The practice doctors and nurses, please ask at reception.
- For dental problems please contact your dentist or telephone the dental advice line on 111